Custom Menu Holders
have been really delighted with Millennium Lasers since day one.
Buying a laser is like buying a car - you don't just buy one
flippantly - so lots of questions were asked to know the
intricacies of the lasers and narrowing down what would be suitable
for us and our business.
We are a small ltd company (husband and wife team) so the commitment to buy such a large and costly piece of machinery was of significant importance to us. Paul was ever so helpful and didn't show any level of frustration when answering the many questions we had. Roll on collection day, and to add to customer service, Paul even took Tim for a lunch (re-fuel after a very long drive).
Paul offered various options and solutions to work within our budget to ensure we could still get the product we need. If along the way there has been any small hiccups, Paul has been on hand straight away to resolve them, or answer any technical questions. Ticking the box for aftercare - for sure!
The laser we purchased is probably going to last the business many years, but when the time comes to an upgrade or buy a second machine - Millennium Lasers will be our first port of call.
Nikki Lane & Tim Bromley
Custom Wood Products Ltd (Custom Menu Holders), Peterborough, Cambridgeshire.
We first approached Millennium to repair and service three laser cutters. These machines were subject to heavy usage and had reached the point where they were failing on a regular basis. Paul (Mason) at Millennium Lasers was able to get these machines back up and running and provided support to keep them running for a further two years.
Over this period our workload increased significantly such that we decided to purchase a new system to replace the existing three laser cutters. Millennium were able to provide us a single laser system that had the capacity to manage all our production requirements. We found Paul to be always helpful in giving advice and would recommend Millennium Lasers to anyone who was thinking of purchasing a new laser.
Art, Rhyl, North Wales.
SRON (Space Research of Netherlands)
SRON is an international research organisation involved in deep space research. We approached Millennium via a respected industry 3rd party as a need arose to repair a highly sophisticated, frequency tunable, laser based system. Millennium agreed to assess the system and provide an opinion on the best way forward for resolution of the issue. There were significant challenges associated with the task eg. SRON had very little supporting documentation for the laser and millennium had no technical information relating to the design and construction of the system.
Millennium’s fault-finding methodology was based on 30 years of experience of carbon dioxide laser systems. This involved a meticulous analytical exercise to ensure that a highly important SRON system should be restored to active service.
A collaborative step by step approach involving frequent dialogue between Millennium and SRON identified problems that had resulted from a key component failure. Millennium resolved these issues via removal of laser head components, re-design of parts, refitting new modified parts, re-alignment of the laser cavity and by reprocessing the laser cavity. This process resulted in exact correlation between laser power and expected output wavelengths for the system.
The repaired laser was tested in depth at Millennium’s premises by SRON scientists prior to shipment back to the Netherlands. The repair of this system saved SRON both time and associated cost with the purchase and integration of a new laser system into a deep space research programme.
Jian Rong Gao
Senior Instrument Scientist
Head of Cryo-Utrecht Section
SRON Netherlands Institute for Space Research
Pegnut Personal Gifts
Our company, Pegnut Personal Gifts Ltd, which only started in late 2018, specialises in the creation of laser engraved, personalised gifts. We managed to purchase a second hand RF CO2 laser for what we considered to be a bargain price, but soon found that the laser was losing power, at first intermittently, and then all of a sudden it just would not engrave at all. Having been recommended Millennium Lasers as a company that might be able to help us, without having to resort to returning to the manufacturer, we reached out to Paul Mason and were immediately struck by how friendly and helpful he was. Through discussion with Paul, we were able to identify that we required a re-gassing of our laser tube. Paul advised us on the best way to remove the laser tube from the machine, and remained in communication with us at all stages of the work to keep us in the loop.
Having received the tube back, and having paid a very reasonable price for this service I might add, we were initially very happy with the performance of the laser, however very quickly another fault emerged, one which could not previously have been foreseen. Paul once again was prepared to go the extra mile to help us to initially diagnose the issue, and then advise us on the various options we had to resolve it. There was never any question of it taking too much time, and we trusted his advice completely, he made the effort to understand our circumstances, and offer the best options he could given the budget and time constraints we had.
Millennium Lasers supplied us with a replacement laser tube quickly, to minimise the continued disruption to our business, and this has meant that we are now back up and running. This is a huge relief for everyone involved in Pegnut Personal Gifts, and we really can't thank Millennium Lasers, and Paul Mason in particular for his personal, knowledgeable and helpful assistance during these issues. Being such a new business ourselves, it is a huge relief to know that if we experience any issues in the future we now have an excellent service partner such as Millennium Lasers in our corner, we'll definitely use them again.
Pegnut Personal Gifts Ltd, Potton, Bedfordshire.
Customark had a laser tube issue with a system supplied by a market leading company. The company attempted to resolve the problem without success. The only option they could offer was to supply a refurbished tube at a cost of £16,500.
Consequently, an internet search identified Millennium Lasers as a “trouble-shooter” for laser systems. I contacted Paul Mason of Millennium Lasers and had a number of phone discussions regarding our issue. Ultimately, Paul thought it would be of benefit for him to visit our site to see the problem first hand. He identified two faults with the system. The first he managed to rectify by modifying parts within the system, plus re-alignment and optimisation of the laser beam. This restored the manufacturing process to an acceptable rate of productivity. The second issue was related to the power output of the laser source. In order to rectify this fault the source would have to be removed from the system and repaired off site at Millennium Lasers premises. At this point in time, we decided not to risk further disruption to the system. We were very pleased with the service from Paul who did his best to get our system back up and running.
Iain Harding, Operations Manager
Customark Ltd., Stourbridge, West Midlands.
My contact with Paul Mason of Millennium Lasers has been via an Innovate UK grant project that involves collaboration between academic institutions and industry. The goal is to develop a prototype system for the laser incision of wood. Coventry University completed the initial laboratory scale laser incision experimentation. Millennium Lasers have been responsible for taking the learning from these studies to develop a prototype system for pilot scale manufacture of laser incised wood.
Millennium Lasers knowledge and experience of laser systems has been key to success of the programme. This has been underpinned by strong communication skills to ensure that all parties have been engaged throughout the production of the pilot laser system. I believe the speed of execution is due to Paul’s knowledge and focus on delivering the system in line with expectations.
This is one of the quickest protoype development projects that I have encountered.
Dr David Waugh
Course Director for Manufacturing Engineering
Editor in Chief for International Journal of Wettability Science and Technology (IJWST)
Sun Signs needed to improve productivity from our existing laser cutting system. We decided to upgrade our current 80W laser system to a 150W tube to speed up production. I contacted Paul Mason of Millennium lasers to assist with the machine modification. He was very helpful in explaining what would be required to make the upgrade. Millennium Lasers supplied us with a 150W laser tube, an appropriate HV power supply plus some mirrors and a focussing lens. Paul made the machine modifications and showed us how to optimise beam alignment to maximise productivity. This resulted in Sun Signs achieving its goal of improved productivity.
Overall Millennium Lasers provided us with a good service. In addition, Paul’s willingness to share knowledge and experience will help with future machine maintenance.
Sun Signs, Kendal, Cumbria.
Renico were investigating potential suppliers of fibre laser markers for a range of metals including stainless steel. Initial contact with Paul Mason of Millennium was made by phone. This subsequently resulted in Paul visiting our Glasgow premises. He provided various metallic samples of permanent laser printed formats produced by Millennium Lasers fibre marking system. These formats included colours that could be produced at very high speeds. This could provide future opportunities for adoption in Renico’s manufacturing process. We were delighted with the service provided by Paul and cant recommend Millennium highly enough.
Gordon Lawrie, Director
Renico Nameplates Ltd, Glasgow
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